No voluntary returns or exchanges

Each Poster Croc print is produced for an order. We do not offer an additional voluntary returns or exchange programme when you choose the wrong size, provide the wrong address or change your mind. This policy does not affect cancellation, refund or other rights that apply to you by law.

Damaged, defective or incorrect posters

Contact us promptly at info@postercroc.com if your order arrives damaged, misprinted, defective or materially different from what you ordered. Include:

• Your order number.
• A description of the problem.
• Clear photographs of the whole poster and the affected area.
• Photographs of the packaging and shipping label.

Do not post the damaged item anywhere. Once we verify the problem, we will provide the remedy required by law. This may be a replacement or refund. We will normally ask you to recycle or dispose of the original poster.

Lost orders

Contact us if tracking has not updated or the parcel has not arrived after the estimated delivery period. We will investigate with Printful and the carrier. A qualifying lost order will receive an appropriate replacement or refund.

Order cancellation

Contact us at once if you want to cancel. Printful may begin production soon after payment, so we cannot promise to stop an order. Where consumer law gives you a cancellation right, that right remains available for the period set by law.

Statutory rights

Goods must be as described, fit for purpose and of satisfactory quality. Nothing in this policy limits your statutory consumer rights. Customers outside the United Kingdom also retain mandatory rights provided by the law that applies to them.

Refund timing

Approved refunds go to the original payment method. Your payment provider or bank controls how long the credit takes to appear after we issue it.