Frequently Asked Questions

Poster Croc policies

Frequently Asked Questions

Straight answers about Poster Croc products, delivery, damage and ordering.

Last updated: 3 August 2026

How are Poster Croc prints made?

Printful produces each poster after you place an order. This avoids holding mass-produced stock and allows us to offer a growing collection of designs.

Do posters include a frame?

A frame is included only when the product page says so. Check the product title, photographs and description before ordering.

How long will my order take?

The estimate shown at checkout includes production and shipping information for your destination. It is an estimate rather than a guaranteed delivery date.

Do you ship worldwide?

We ship to destinations supported by Printful and its delivery partners. Checkout will show whether delivery is available to your address.

Will I pay customs charges?

Orders delivered outside the United Kingdom may attract import duties, taxes or handling fees. The customer pays these charges unless checkout states otherwise.

Can I return a poster because I changed my mind?

We do not provide an additional voluntary return or exchange programme for a change of mind, a wrong size choice or an address entered incorrectly. Your mandatory consumer rights remain unaffected.

What if my poster arrives damaged?

Contact us promptly with your order number and clear photographs of the poster, packaging and shipping label. Do not send it back. We will investigate and arrange an appropriate replacement or refund for a verified problem.

Can I cancel or change an order?

Contact us at once. Production can start soon after payment, so we cannot promise to stop or change an order once fulfilment begins.

Can I reproduce the artwork?

No. Buying a poster gives you the physical print, not permission to copy, scan, distribute or use the artwork commercially.

How do I contact Poster Croc?

Use our contact form. For a legal or privacy enquiry, you can also email info@postercroc.com.